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FAQS


All prices are in USD..



Your product will be shipped ASAP, generally under 4 days. Once your item is shipped, you will be notified and provided a tracking number. If you do not receive a tracking number, please contact us on sales@ultimatepainsolution.com.



We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it only after receiving the product.



Yes. Just ensure your order is cancelled before it ships. If it has already shipped, just wait for it to arrive and then follow the steps outlined in question 3 above.



If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@ultimatepainsolution.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.



Shipping times vary depending on location. However, we ask that you allow 1 to 3 weeks for your order to arrive. .



Absolutely! We are here to help you make your home beautiful! Please send us an email at sales@ultimatepainsolution.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.


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